We are seeking a motivated and a highly skilled individual to join our dynamic team. As Team Lead - Operations, you will play a pivotal role to meet our company's objectives.

To manage interactions with customers and business partners to accomplish an objective. To oversee daily operations and client requests.
To build strong client relationships through daily meetings, regular check-ins, and quarterly reviews.
Conducting efficient resource planning to increase the operations team's output.
To mentor and inspire the team to successfully satisfy customer needs.
To evaluate performance using the main metrics (SLA, AR, & UBR).
Participate in the growth of the team.
Maintaining Monthly SLA and meeting deadlines for all clients.
Setting and achieving the monthly collection target, participating in collection and reconciliation as required.
Monitoring current contracts.
Regularly implementing processes and monitoring such processes.
Managing day today team operations and existing client relationships.
Be a custodian for providing clients and the team with prompt solutions. Coordinating with customers to pursue new business lines.

MBA or a professional degree equivalent is required.
Strong negotiating and client interaction abilities.
Excellent communication and presentation abilities in English.
Capacity to oversee client portfolios including IT and non-IT clients, with diverse priorities
A focus on process improvement to improve the quality and efficacy of the services provided. Computer proficiency (MS Office suite) and excellent in MS Excel.
67 years of experience in the similar field.

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