Desktop Support Engineer/ Tech Services Analyst
IT - Software / DB / QA / Web / Graphics / GIS
About the Employer
Job Description
WE ARE HIRING
DESKTOP
SUPPORT ENGINEER
RRD is a leading global provider of multichannel business communications services and marketing solutions. RRD offers a comprehensive portfolio of capabilities, experience and scale that enables organizations around the world to create, manage, deliver, and optimize their marketing and business communications strategies.
WHY WORK FOR US?
- Meritocratic culture
- 32,000 EMPLOYEES
- COUNTRIES
- LOCATIONS
- Continuous learning environment
- Exposure to global best practices
- Fun work-place
JOB POSITION: DESKTOP SUPPORT ENGINEER/TECH SERVICES ANALYST
JOB ROLE & RESPONSIBILITIES
- Resolve incidents and fulfill requests promptly
- Provide assistance to Operations for tasks requiring physical presence
- Technicians must possess a wide range of technical skills and knowledge, including knowledge of computer hardware and software, operating systems, networks and security compliance
- Assist IT Functions, acting as the local "Hand and Eyes" in resolving IT technical issues
SKILLS AND COMPETENCIES REQUIRED
- Proficient in using ITSM tools like ServiceNow
- Exposure to handling incidents/service requests related to Google Workspace, Office 365 and Adobe Cloud Products will be an added advantage
- Experience in handling issues related to OS Deployment, Antivirus, Patch Management, Encryption, Vulnerability fixes, VDI, Citrix
- Hands on experience on Backup & Restoration, Alerts monitoring and actioning- Zabbix, Senaphone
- Experience in Data Center Monitoring and Management
- Flexibility to work on shifts (Rotational Basis)
QUALIFICATIONS AND EXPERIENCE
- Graduate degree or equivalent in Electronics/Computer Science
- MCP Certification, Sound knowledge on Windows & Mac platforms, basic networking concepts
- Minimum of 2-4 years of experience in end user computing
Please send your resumes to [email protected]
