Job Description
Native Way
PRIVATE
WE ARE
HIRING
JOIN OUR TEAM
Native Way (Pvt) Ltd - Pioneers in Integrated Engineering Solutions
Join the ranks of one of Sri Lanka's most esteemed engineering solutions providers. Native Way, with its history of excellence spanning seven decades, is advancing with an ambitious expansion strategy to enhance our service to a distinguished clientele in construction, health, hospitality, apparel, and textile sectors. With our status as an ISO 9001 certified company and EM1 contractor with the Sri Lanka Construction Industry Development Authority (CIDA), we represent quality and innovation in the industry.
MANAGER - AFTER SALES SERVICE
Location: Maldives
We are seeking a highly motivated and experienced Manager - After Sales Service to join our dynamic team. The ideal candidate will be responsible for overseeing all after-sales service activities, ensuring customer satisfaction, and maintaining strong relationships with clients. This role demands exceptional leadership, problem-solving skills, and a deep understanding of after-sales service processes.
Key Responsibilities:
- Manage After Market operations in the Maldives.
- Lead and manage the after-sales service team to deliver exceptional customer support in Maldives
- Develop and implement strategies to expand the after-market division, driving sales growth and market penetration.
- Oversee service delivery, ensuring the highest levels of customer satisfaction and operational excellence.
- Build and maintain strong relationships with key clients, partners, and stakeholders.
- Analyze market trends and customer needs to identify new business opportunities and areas for improvement.
- Develop and manage budgets, financial plans, and performance metrics to achieve business objectives.
- Provide leadership, mentorship, and support to the After Market team, fostering a culture of high performance and continuous improvement.
- Ensure compliance with all regulatory, safety, and company standards.
- Coordinate with other departments to ensure seamless service operations.
- Train and mentor staff to enhance their skills and performance.
- Manage the service budget and control costs effectively.
- Ensure compliance with company policies and industry regulations.
- Identify opportunities for service enhancement and implement innovative solutions.
Qualifications:
Age below 45 years.
Bachelor's degree in business, Engineering, or a related field; MBA is an added advantage. Proven experience in a senior sales role, specifically in the after-market and service industry. Strong leadership and management skills with the ability to inspire and drive a team. Excellent communication, negotiation, and relationship-building skills.
In-depth knowledge of the market landscape in the Maldives.
Strategic thinker with strong analytical and problem-solving abilities. Ability to travel extensively as required.
Join Us: Lead the transformation of our After Market division, driving growth and excellence in the Maldives. Apply now to make a significant impact in a dynamic and rewarding environment.
Interested candidates should forward their CVs with contact numbers and the names of two non-related referees within 7 working days of this advertisement. Please state the position applied for in the subject line.
A competitive remuneration package, accompanied by fringe benefits aligned with your skills and experience, will be provided.
APPLY NOW: Apply Job | Multi-Company HR System (nativeway.lk)
