Job Description
WE ARE HIRING!
System & Network Engineer
We are seeking a highly skilled and motivated System and Network Engineer to join our dynamic team.
This role involves providing expert remote support for a variety of technical issues related to Desktop Support, firewalls, routers, networks, VPNs, Printer, Desktop PC and specific hardware like Ubiquiti / Fortigate & NGFW Firewalls.
Key Responsibilities
- Engage with customers to fully comprehend their IT requirements.
- Utilize remote login capabilities to analyze and diagnose network issues, gaining comprehensive knowledge of the network's physical and logical infrastructure.
- Maintain strict confidentiality when accessing customer systems to protect their data.
- Collaborate with foreign clients, discussing IT requirements via Zoom/Teams, and be adaptable to working US time zones. Experience in troubleshooting and configuring Fortinet, Sophos, Pfsense, TPLink Omada, and Unifi Firewalls.
- Understanding, designing, and planning networks, including Switch Port, VLAN, VLAN IDS, Trunk, POE, LAG, and QoS configuration.
- Knowledge of L2tp, OpenVPN, Wireguard VPN, SSH, NAT, Routing, DNS, DDNS, S2S VPN, and Firewall Policies.
- Expertise in Wi-Fi signals, bandwidth, wireless channels, and network monitoring.
- Strong understanding of Windows Server configuration and troubleshooting (Active Directory, DNS, DHCP, Radius, VPN, FTP, SMB, Users & Group, Group Policies).
- Experience with CCTV and surveillance systems, access control configurations, and troubleshooting (Hikvision, Dahua, Ubiquity, TPLink).
- Familiarity with Synology, TrueNAS, QNAP NAS configurations, and troubleshooting.
- Good understanding of business networks, home networks, and critical business networks.
- VOIP Systems knowledge - FreePBX, Grandstream, 3CX, Unifi.
- Experience with VMWare, Hyper-V, Proxmox, and basic Linux knowledge.
- Must have good understanding about Networks.
Preferred Skills:
- Ability to work effectively with foreign clients and across different time zones.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
Benefits
- A dynamic, supportive, and technology-driven work environment.
- Opportunities for professional growth and learning.
- Work from anywhere / Bonus upon performance.
- Unlimited Internet / Laptop & Monitors / Equipment & Platforms for work & research.
Qualifications
- Minimum of 5+ years of experience in network and system configuration and troubleshooting.
- Degree of Diploma in System / Network Administration.
- CCNA / CCNP
- Fortinet NSE
- Azure / AWS Foundation - Optional
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