Customer Care Executive - IT Tech Support
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Technology at work for you
CONNECTING YOUR BUSINESS TO THE TECHNOLOGY RESOURCES YOU NEED
Customer Care Executive - IT Tech Support
In partnership with world renowned IT companies, we are one of the well experienced IT solutions companies in Sri Lanka, marketing globally reputed brands of IT products, services and solutions to corporate clients.
The applicant should have positive outlook, be responsible, organized & people friendly with the ability to work independently. Job Role
- Coordinate with all stake holders to ensure service requests are attended & closed as per SLAs.
- Prepare Job Estimates & follow up for customer approvals.
- Follow up RMAs from Suppliers.
- Co-ordinate equipment collection from vendors & deliveries to Customer.
- Manage Service Log & Prepare Service Reports.
Qualifications and Experience
- Age between 25 - 35 years.
- Minimum 4 years' experience in a similar role.
- Diploma in Office Administration from a reputed Institute.
- Excellent working knowledge of MS Office.
- Good command of spoken and written English is a must.
- Those with prior experience in a similar capacity will have distinct advantage.
If you meet the above criteria, please email your CV with recent photo & contact nos. to [email protected]
INFOTECH
TCC Infotech (Private) Limited
1E De Fonseka Place, Colombo - 04, Sri Lanka
www.tccinfotech.com
