Job Description
This is a full-time role for a Social Media Support Executive. The ideal candidate will be responsible for day-to-day tasks related to social media marketing, including media planning, communication, writing, and social media optimization. This role is located in Colombo and requires on-site work.
- Email: [email protected]
- Phone: 114 414 008
- Website: fitsexpress.com
- Address: No. 09, Abdul Cafoor Road, Colombo 06
Skills
- Content creation
- Copywriting
- Social Media management
- Customer Engagement
- Time management
- Decision-making skills
Responsibilities
- Respond to customer inquiries via phone, email, chat, or social media.
- Provide accurate, valid, and complete information using the right methods and tools.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Troubleshoot customer issues and escalate problems to appropriate teams as needed.
- Keep records of customer interactions, process customer accounts, and file documents.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
Requirements
- Strong communication and writing skills
- Excellent organizational and time management abilities
- Experience with social media analytics and reporting
- Ability to adapt to changing trends and technologies in social media
- Relevant degree in marketing, communications, or a related field
- Previous experience in social media marketing is a plus
- Ability to work on a Full-time shift basis role - Hybrid work options available as well (Monday to Friday- 2 pm to 10 pm & Sunday - 12 noon to 8 pm).
