Assistant Manager/ Team Lead (Telesales)
Sales / Marketing / Business Development / Merchandising
About the Employer
Job Description
MINIMUM
WE ARE
HIRING
Assistant Manager/Team Lead (Telesales)
QUALIFICATIONS & REQUIREMENTS
- 4+ years of experience related to Telesales / Call Centre / BPO operations, including at least 2 years' experience in a supervisory/lead role.
- Should be able to work on a shift and roster basis.
- A degree or relevant qualification will be an added advantage.
- Ability to work under pressure, prioritise, and handle multiple tasks at any given time.
- Excellent communication skills in English with Sinhala/Tamil.
- Exceptional interpersonal skills and attention to detail.
DUTIES & RESPONSIBILITIES
- Ensuring the team meets the sales/revenue targets and analyzing sales/revenue data, and reporting KPIs.
- Handling customer complaints and inquiries & customer relationships.
- Selecting, recruiting, training, and managing contact center agents.
- Ensuring staff members are achieving desired service levels.
- Ensuring Help Desk operations are taking place timely and smoothly.
WHAT YOU WILL RECEIVE
- Attractive salary package + revenue-based incentives above the market average.
- Staff health insurance and other ikman staff benefits.
- A continuous learning experience & excellent career progression opportunities.
- Training and other staff engagement activities.
Send your updated resume to [email protected] within 14 days of this advert.
