Job Description
General Manager
5-Star Beachfront Resort | Pasikuda, Sri Lanka
The Opportunity
Pasikuda is home to one of the most extraordinary stretches of coastline in the world — a vast, shallow bay of crystalline water and golden sand that has long drawn discerning travelers to Sri Lanka's eastern shores. At its heart sits a premier luxury resort that stands as the destination's defining address: a property of rare character, offering 58 thoughtfully appointed rooms and two signature suites across three wings, an award-worthy 108-metre infinity pool, the longest in Pasikuda - three distinct dining and bar concepts, a full-service spa, and an exceptional portfolio of curated land and ocean experiences.
We are seeking a visionary General Manager to lead this distinguished property into its next chapter of excellence. This is not simply a role — it is a mandate to shape the guest narrative, galvanise an already talented team, and cement the resort's standing as one of Sri Lanka's most celebrated luxury destinations.
Key Responsibilities
Strategic Leadership
- Define and drive the resort's long-term strategic vision in alignment with ownership objectives and market positioning.
- Develop and execute annual business plans, setting clear targets across revenue, occupancy, guest satisfaction, and operational efficiency.
- Build a culture of authentic luxury service — one that is warm, anticipatory, and deeply rooted in Sri Lankan hospitality.
- Monitor competitive landscape and industry trends, translating insight into timely strategic action.
Operational Excellence
- Provide decisive, day-to-day leadership across all operational divisions: Rooms, Food & Beverage, Spa & Wellness, Recreation, Engineering, Security, and Housekeeping.
- Uphold uncompromising service standards across the resort's three F&B concepts, the all-day Restaurant, the rooftop Bar, and the Beach Bar — ensuring each delivers a distinctive, memorable experience.
- Champion a guest-centric philosophy, with personal engagement at the forefront of the resort's culture.
- Ensure full compliance with all health, safety, environmental, and regulatory standards applicable to a luxury hospitality environment.
- Financial & Commercial Management
- Own the resort's P&L with full accountability for revenue generation, cost management, and EBITDA performance.
- Develop and manage annual operating budgets, rolling forecasts, and capital investment plans with accuracy and discipline.
- Drive revenue optimization across all streams, rooms, F&B, spa, recreational activities, and curated excursions through dynamic pricing, channel management, and yield strategies.
- Identify and pursue new revenue opportunities, partnerships, and ancillary income initiatives aligned with the luxury segment.
Sales, Marketing & Brand
- Collaborate with the commercial team to establish the resort's positioning within the international luxury travel market.
- Cultivate and strengthen relationships with global travel management companies, luxury tour operators, lifestyle travel agents, and corporate travel programs.
- Champion the resort's digital presence and guide marketing investment to amplify brand awareness among target audiences.
- Represent the property at key industry events, trade shows, and media engagements to expand market reach and brand equity.
People Leadership
- Inspire, develop, and retain a high-performing leadership team capable of delivering consistently exceptional experiences.
- Foster an inclusive, engaged workplace culture where every team member feels valued, empowered, and proud of their contribution.
- Institute structured learning and development programs that elevate service craft and build internal talent pipelines.
- Lead by example, visible, accessible, and deeply invested in the growth of every individual on the team.
Guest Experience
- Take personal ownership of guest satisfaction, engaging meaningfully with guests throughout their stay.
- Leverage guest intelligence, feedback, reviews, and direct interaction - to continuously refine and elevate the experience.
- Curate and champion the resort's exceptional portfolio, including whale watching in Trincomalee, elephant safaris at Minneriya, diving at historic shipwreck sites, cultural heritage tours, and water sports, ensuring each is delivered with the care and expertise the resort is known for.
- Introduce innovative guest experiences and seasonal programming that distinguish the resort within the luxury travel landscape.
Qualifications & Experience
- A Bachelor's degree in Hospitality Management, Hotel Management, or Business Administration; a postgraduate qualification or MBA is a distinct advantage.
- A minimum of 10 years of progressive senior leadership experience within internationally recognized luxury hotels or resort properties.
- At least 3 years served as General Manager, Hotel Manager, or equivalent at a five-star property with demonstrated ownership-level accountability.
- Proven track record of delivering sustained commercial growth — revenue, occupancy, and profitability — in a competitive luxury market.
- Deep operational fluency across all hotel divisions, with the ability to lead from the front in any function.
- Exceptional financial acumen — budgeting, forecasting, cost control, and investment analysis.
- Outstanding leadership presence with a genuine ability to inspire, unite, and elevate teams.
- Strong command of hospitality technology platforms, including property management systems (PMS) and revenue management tools.
- Experience within the South Asian or Indian Ocean luxury market is advantageous; a demonstrated ability to adapt to new markets is essential.
- Fluency in English is required; proficiency in additional languages is welcomed.
What We Offer
- An executive remuneration package commensurate with the seniority and scope of the role.
- Performance-linked incentives tied to key commercial and guest satisfaction metrics.
- A compelling leadership platform at one of Sri Lanka's most distinctive luxury resort destinations.
- The autonomy to shape product, culture, and commercial strategy with the full support of a committed ownership group.
- A rare opportunity to build a lasting legacy in a property of genuine prestige and promise.
How to Apply
We welcome applications from hospitality leaders who bring strategic clarity, operational mastery, and an unwavering passion for the art of luxury service. Please submit your curriculum vitae and a concise cover letter, articulating your most relevant achievements and your vision for leading a world-class resort of this caliber — to: hotelpasikuda@yahoo.com
All applications will be handled with the utmost confidentiality. Only candidates selected for the next stage of assessment will be contacted directly.
This is more than a career move. It is an invitation to lead something truly exceptional — on one of the world's most beautiful coastlines.