Job Description

Position: Customer Care Executive

KPP Group is one of the leading companies in Sri Lanka engaged in the importation of glass, mirrors, and accessories, with an island-wide distribution network. The company is currently seeking a dynamic, customer-focused, and professional individual for the position of Customer Care Executive.

The Customer Care Executive will be responsible for handling customer inquiries, providing information about products and services, resolving customer complaints, maintaining strong customer relationships, and ensuring a high level of customer satisfaction. The role requires excellent communication skills, a positive attitude, and the ability to work efficiently in a fast-paced environment.

Candidate Profile

• Passed GCE Advanced Level Examination.
• Professional qualifications in Customer Service, Marketing, Business Management, or related fields will be an added advantage.
• Minimum 1–2 years of experience in customer service, customer care, or a related field.
• Excellent verbal and written communication skills in Sinhala and English. Knowledge of Tamil will be an added advantage.
• Strong interpersonal and problem-solving skills.
• Proficiency in MS Office applications.
• Ability to handle customer inquiries and complaints professionally and effectively.
• Good organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Age below 30 years will be an added advantage.

Being a resident of Boralesgamuwa, Piliyandala, Dehiwala, or Maharagama areas will be an advantage.

Working Hours: Monday to Friday – 8.00 a.m. to 5.30 p.m.

Those who are interested may send their applications along with the names and contact numbers of two non-related referees within 10 days of this publication via email to hr@kppgroup.lk.

Kohuwala Picture Palace
No. 215, Gangarama Road, Werahera, Boralesgamuwa.
www.kppgroup.lk

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