Job Description
Front Office Executive & Guest Relations Officer (GRO)
Are you passionate about hospitality and delivering exceptional guest experiences? The Den 23 by Densu (Pvt) Ltd. is seeking a dynamic, professional, and customer-oriented individual to join our hospitality team. If you have excellent communication skills, a positive attitude, and enjoy working with people, we'd love to hear from you!
Key Responsibilities
- Welcome guests and assist with check-in and check-out procedures.
- Handle reservations, telephone calls, emails, and guest inquiries professionally.
- Provide outstanding customer service and promptly resolve guest concerns.
- Coordinate with Housekeeping and other departments to ensure a seamless guest experience.
- Maintain accurate guest records, reservations, and front office documentation.
- Ensure the reception area is clean, organized, and welcoming at all times.
- Build positive relationships with guests to enhance their overall stay and satisfaction.
Requirements
- Excellent communication and interpersonal skills.
- Fluency in English is essential; knowledge of Sinhala and Tamil will be an added advantage.
- Previous experience in Front Office, Guest Relations, Reception, or Customer Service is preferred.
- Computer literacy (MS Office, email, and hotel booking systems).
- Well-groomed, professional, and customer-focused personality.
- Ability to work flexible shifts, including weekends and public holidays.
We Offer
- Attractive salary and service benefits.
- Professional training and career development opportunities.
- Friendly, supportive, and professional work environment.
- Opportunity to grow with a leading hospitality team.
Send Your CV To
Densu (Pvt) Ltd. – The Den 23
No. 8, Norris Canal Road, Colombo 10, Sri Lanka.
Tel: 011 268 0336 / 011 268 0337
Email: admin@densu.lk