Job Description
Manager AR Collections (Hospital)
- Location: Sri Lanka
- Work Arrangement: On-site
- Work Hours: 7.30PM to 4.00PM (Night Shift)
- Department: Collections
- Function: AR & Collections Operations
- Employment Type: Full-time
Shape how a high-growth healthcare-tech company rewards its people.
HealthRecon Connect is a technology-enabled healthcare Revenue Cycle Management (RCM) partner to US healthcare providers, with delivery operations spanning Sri Lanka, India and the Philippines.
As we scale, we are looking for a Manager – AR Collections (Hospital) to take ownership of our collections operations—driving team performance, strengthening client relationships, and improving cash flow through effective accounts receivable management.
This role is ideal for someone ready to lead Hospital AR collections operations while maintaining strong oversight of team performance, client requirements, and collection targets.
What You Will Own
- Lead, coach, and develop high-performing AR Operations teams.
- Manage assigned AR portfolios to maximize collections and improve client cash flow.
- Drive daily productivity, collection TAT, quality, and SLA performance.
- Monitor operational KPIs, analyze portfolio performance, and implement process improvements.
- Build strong client relationships and ensure timely resolution of client queries.
- Prepare and present operational reports and performance insights to clients and leadership.
- Plan staffing, allocate resources, and support recruitment, onboarding, and employee development.
- Ensure compliance with HIPAA, ISO, SOPs, and organizational policies.
- Identify training needs and promote continuous learning and operational excellence.
- Foster a positive, high-performance culture aligned with organizational values.
What You Will Bring
- Bachelor's Degree or HND from a recognized institution.
- 10+ years of experience in US Healthcare Revenue Cycle Management (RCM), including 6+ years in people and account management.
- 5+ years of recent hands-on experience in both Hospital and Physician Billing using Epic.
- Proven experience managing large-scale AR operations, driving collections performance, productivity, and client satisfaction.
- Strong knowledge of end-to-end RCM, AR follow-up, denials, and healthcare billing workflows.
- Experience supporting complex, multi-specialty hospitals or integrated health systems.
- Strong leadership, analytical, communication, and stakeholder management skills.
- Proficient in Microsoft Excel and reporting tools.
- Knowledge of HIPAA, ISO, and healthcare compliance standards.
- Experience with Lean, Six Sigma, or other process improvement methodologies is an advantage.
Who We Are Looking For
We are looking for an AR collections leader who can think strategically, lead teams with accountability, and use data to improve collection performance. The ideal candidate should be comfortable working with senior stakeholders, challenging existing processes, and driving proactive improvements across the Hospital portfolio.
Why HealthRecon Connect
You will join a fast-growing, multi-geography organisation where you will have the opportunity to make a meaningful impact, contribute to our continued growth, and help shape how we work. We operate a hybrid model with a minimum of 3 days a week in our Colombo office, balancing in-person collaboration with flexibility.
Ready to apply?
- Apply via www.healthreconconnect.com/careers/ by selecting the relevant vacancy and clicking Apply Now.
- Applications without a CV will NOT be considered.
- Please review the workweek, shift details, and other job requirements carefully before applying.
- Due to the high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.
HealthRecon Connect is an equal-opportunity employer. We celebrate diversity and are committed to an inclusive workplace.