Job Description
WE'RE HIRING!
CHANNEL PRO
Nawaloka Hospitals PLC is seeking a courteous, professional, and energetic Channel PRO to coordinate patient channeling services and ensure an excellent customer experience for our valued patients and visitors.
REQUIRED QUALIFICATIONS
- Successfully completed G.C.E. Advanced Level (A/L) examination.
- A diploma or certificate in Customer Service, Front Office Management, Healthcare Administration, or a related field is an added advantage.
- Minimum 1 year of work experience in customer service, front office operations, call center, or hospital channeling.
- Excellent communication and interpersonal skills in English and Sinhala (Tamil proficiency is an added advantage).
- Computer literacy with proficiency in MS Office (Word, Excel) and email communication.
- Familiarity with Hospital Information Systems (HIS) and appointment or channeling systems is desirable.
- Strong customer-service orientation with a polite, patient, and helpful demeanor.
- Ability to multitask, work under pressure, and manage high patient volumes efficiently.
- Professional appearance and grooming standards.
KEY RESPONSIBILITIES
- Assist patients with doctor channeling, appointments, and related inquiries.
- Manage appointment bookings, rescheduling, cancellations, and confirmations accurately.
- Provide information on doctor availability, clinic times, consultation fees, and channeling procedures.
- Handle telephone calls, walk-in inquiries, emails, and online appointment requests professionally.
- Coordinate with consultants, nursing staff, cashiers, and relevant departments to ensure smooth patient flow.
- Maintain accurate patient details, appointment records, and related documentation in the system.
- Support cashiering or payment-related processes connected to channeling when required.
- Resolve basic patient concerns and escalate complex issues appropriately.
- Follow all hospital policies, service standards, and confidentiality requirements.
HOW TO APPLY
Please mention 'Channel PRO' in the email subject line.
Send your CV to recruitment@nawaloka.com