Job Description
WE ARE
Richardson Projects (Pvt) Ltd., is a company engaged in providing Low, Medium & High Voltage Electrical Switchgear Solutions, Lightning Protection Systems and Mechanical & Electrical Services for over 26 years in Sri Lanka. Being one of the fastest growing companies in the Electrical sector, Richardson has earned an enviable reputation as a solution provider in the market.
The company is part of the Richardson Group which was established in 1962 with diversified interests in Manufacturing, Retail, Flexible Packaging, Power Distribution & Transmission, Outdoor Advertising and Renewable Energy.
An exciting role has arisen for a dynamic; result oriented, highly motivated and committed team player with positive attitude to join our Team.
EXECUTIVE – IT
Key Responsibilities
- Provide timely technical assistance to end-users, troubleshoot hardware, software, and network issues, and ensure effective resolution of support requests.
- Implement and monitor IT security protocols, maintain antivirus solutions, coordinate security updates, and support regular security audits.
- Monitor system availability, support network and infrastructure maintenance, and coordinate with external service providers to ensure optimal performance.
- Manage IT support tickets, track incidents, document resolutions, and identify opportunities to minimize recurring technical issues.
- Assist with IT upgrades, maintain accurate IT asset inventories, and support data backup and business continuity procedures.
- Follow established IT policies and Standard Operating Procedures (SOPs), maintain accurate documentation, and support internal and external audit requirements.
Qualifications and Experience
- A Diploma or Bachelor's degree in Information Technology, Computer Science, or a related technical field.
- Minimum 2-4 years of hands-on experience in IT support, help desk operations, or a similar technical support role.
- Practical knowledge of Windows/Linux operating systems, networking, hardware, software applications, and cybersecurity fundamentals.
- Experience with IT service management tools, ticketing systems, inventory management, and enterprise IT environments.
- Knowledge of backup systems, disaster recovery procedures, and security patch management.
- Industry certifications such as CCNA or Microsoft certifications will be an added advantage.
An attractive remuneration package together with excellent prospects for career advancement awaits the successful candidate.
ONLY SHORT LISTED CANDIDATES WILL BE CONTACTED
e-mail: careers@richardsonsl.com | web: www.richardsonsl.com