Job Description

VACANCY

Associate – Call Centre (Colombo)

Are you looking to start your career at a great place to work? If so, come join our record-breaking sales team for an exciting new journey!

JOB PROFILE

• Handle all incoming and outgoing calls related to Life and Health Insurance inquiries
• Follow up on customer calls and respond to emails promptly and professionally
• Manage and resolve customer complaints ensuring a positive service experience
• Maintain a strong relationship with clients and coordinate with other departments when necessary

ELIGIBILITY CRITERIA

• Completion of G.C.E A/Ls with good results
• Sound knowledge of MS Office applications
• Excellent communication skills in English (mandatory)
• Communication skills in Tamil will be an added advantage
• Willingness and ability to work on a night shift basis, including weekends

We also welcome applications from school leavers who are eager to kick-start their careers. Please mention the position along with the preferred location in the email subject line.

Forward your CV to careers@softlogiclife.lk

Softlogic Life Insurance PLC is a licensed life insurer under the regulation of the Insurance Regulatory Commission of Sri Lanka (IRCSL).

By submitting your resume, you confirm and consent to have read, understood, and accepted the Privacy Notice of Softlogic Life at https://softlogiclife.lk/privacy-notice/ and you authorize Softlogic Life to process the information you provide in your resume for employment consideration and related purposes. We will retain your resume for 365 days unless you expressly request deletion or exercise of any of your rights as a data subject.

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