Job Description
ASSISTANT FRONT OFFICE & RESERVATIONS MANAGER
We are seeking a professional and service-oriented Assistant Front Office & Reservations Manager to support the smooth operation of our Front Office and Reservations departments. The ideal candidate should have strong guest service skills, reservations knowledge, and the ability to ensure a seamless guest experience.
RESPONSIBILITIES
- Assist in the daily operations of the Front Office and Reservations departments.
- Manage reservations, amendments, cancellations, and guest inquiries.
- Ensure smooth and efficient check-in and check-out procedures.
- Monitor room availability, rates, and booking details.
- Coordinate with Housekeeping and other departments to ensure room readiness.
- Monitor daily arrivals, departures, VIP guests, and special requests.
- Maintain accurate guest and reservation information in the PMS.
- Support efforts to maximize occupancy and revenue.
- Ensure compliance with company SOPs while maintaining high standards of guest service.
REQUIREMENTS
- 2-3 years of experience in Front Office and/or Reservations, preferably within the hospitality industry.
- Previous supervisory or assistant managerial experience will be an added advantage.
- Good knowledge of Front Office and Reservations operations.
- Experience with Opera PMS or a similar hotel management system.
- Good command of written and spoken English.
- Strong communication, organizational, and problem-solving skills.
- Ability to work shifts, weekends, and public holidays.
- A positive attitude and a strong commitment to excellent guest service.
- Knowledge of channel management and OTA platforms, including agent connectivity, rate loading, and managing rates and availability across booking engines.
APPLY NOW
general.manager@srisaravibeachvillas.com
ravini@srisaravibeachvillas.com
www.srisharavibeachvillas.com