Job Description
WE ARE HIRING!!!
ASSISTANT FRONT OFFICE MANAGER
We are looking for a professional, guest-focused, and enthusiastic Assistant Front Office Manager to join our team. The ideal candidate should possess excellent communication and interpersonal skills, a positive attitude, and the ability to deliver exceptional guest service while efficiently supporting day-to-day Front Office operations.
KEY RESPONSIBILITIES & DUTIES
- Support and supervise daily Front Office operations, including guest arrivals, departures, check-ins, and check-outs.
- Welcome and assist guests in a warm, courteous, and professional manner.
- Handle guest inquiries, requests, complaints, and feedback promptly and effectively.
- Ensure accurate room allocations, reservations, billing, and guest records.
- Coordinate closely with Housekeeping, Reservations, Food & Beverage, Engineering, and other departments to ensure smooth front office operations.
- Maintain accurate records of guest information, payments, room status, and Front Office transactions.
- Ensure Front Office procedures and hotel policies are followed accurately.
- Prepare and complete required reports, shift handovers, and other Front Office documentation.
- Maintain confidentiality and security of guest information and hotel records.
- Assist in resolving operational issues and escalate matters to the Front Office Manager or relevant HOD when required.
- Take responsibility for OTA activities and engagement.
- Track guest feedback online and notify Management.
- Perform any other duties assigned by the Front Office Manager or Management.
REQUIRED QUALIFICATIONS & SKILLS
- Diploma or equivalent qualification in Hotel Management, Hospitality Management, Tourism, or a related field will be an added advantage.
- Proven previous experience in a Front Office Executive role in a star-class hotel or hospitality environment is preferred.
- Positive attitude, attention to detail, and a strong commitment to guest satisfaction.
- Good knowledge of Front Office operations and hotel procedures.
- Familiarity with hotel PMS and reservation systems will be an added advantage.
- Excellent verbal and written communication skills in English; knowledge of Sinhala and/or other languages will be an added advantage.
- Strong customer service and interpersonal skills.
- Ability to handle guest complaints and challenging situations professionally.
- Good computer literacy, including MS Office applications.
- Strong organizational, time-management, and problem-solving skills.
- Ability to work independently as well as effectively within a team.
- Willingness to work on weekends, public holidays, and flexible working hours.
- Pleasant personality with excellent grooming and professional appearance.
WHAT WE OFFER
- Competitive Salary + Service Charge
- Free Accommodation and Meals
- Friendly and Professional Working Environment
- Career Growth and Development Opportunities
- Opportunity to work with a dynamic and professional hospitality team
JOIN OUR TEAM
If you are passionate about hospitality, enjoy creating memorable guest experiences, and are ready to develop your career in the hotel industry, we would love to hear from you!
Apply Now
gm@hideella.com
077 77 66 780
Only shortlisted candidates will be contacted.