Job Description

At Payable (Pvt) Ltd, we are redefining the financial technology landscape by delivering cutting-edge payment solutions that empower businesses and consumers. As a leader in digital transactions, we continue to innovate and expand our reach, shaping the future of seamless financial interactions.

NOW HIRING

Assistant Manager Merchant Growth

01 Role Overview

We are looking for a merchant-focused commercial professional with strong experience managing premium and high-value merchant accounts — someone who has personally handled key or priority merchants, built strong relationships, resolved complex issues, and driven customer retention, reactivation, upselling and revenue growth. The ideal candidate also has experience leading a small team while remaining hands-on with customers and personally accountable for commercial results.

02 Key Responsibilities

• Personally own and manage premium, key and high-value merchant accounts end to end.
• Drive retention, reactivation, upselling and overall revenue growth across the portfolio.
• Lead a small team while remaining hands-on with customers and personal targets.
• Negotiate commercial terms and handle objections to close growth opportunities.
• Build strong, trusted merchant relationships that protect and grow long-term revenue.
• Resolve complex merchant issues and escalations quickly with clear ownership.
• Track portfolio health using CRM and Excel reporting, turning data into clear actions.
• Work with internal teams to deliver a consistently strong merchant experience.

03 Qualifications & Toolkit

Core skills

• 4+ yrs B2B account management
• Payments / merchant acquiring
• Negotiation & objection handling
• Retention & reactivation
• Upselling & revenue growth
• Small team leadership
• Customer success
• Excel & CRM reporting
• Escalation management
• Key account portfolios

Nice to have

4+ years of experience in B2B account management, customer success, payments, merchant acquiring or a similar commercial role. Proven experience managing key/premium customer portfolios and driving retention, reactivation, growth and revenue. Ability to lead a small team while remaining hands-on with customers and personal targets. Strong communication, negotiation, objection handling and problem-solving skills. Good Excel, CRM and reporting skills, with the ability to turn data into clear actions. High ownership, commercial mindset and confidence in managing customers and resolving escalations.

Ready to build with us?

careers@payable.lk

Apply within 14 days. Mention the role in the email subject.

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