Job Description
WE ARE HIRING!
Call Center Representative
Orient Insurance Limited is looking for a customer-focused and enthusiastic individual to join our team as a Call Center Representative.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Respond to customer inquiries and provide accurate information.
- Assist with customer requests and complaints.
- Maintain accurate records of customer interactions.
- Coordinate with relevant departments to resolve customer issues.
- Deliver an excellent customer experience.
Requirements
- Excellent communication and interpersonal skills.
- Fluency in Sinhala and Tamil; English proficiency will be an advantage.
- Customer-oriented attitude with good listening and problem-solving skills.
- Good computer literacy.
- Ability to work under pressure and meet targets.
- Previous call center or customer service experience will be an added advantage.
What We Offer
- Competitive remuneration package.
- Professional and supportive work environment.
- Career growth and development opportunities.
- Training and learning opportunities.
Location: Colombo
Employment Type: Full-Time
How to Apply
Interested candidates are invited to send their updated CV to:
Careers@orientinsurance.lk
Subject: Application – Call Center Representative
Join Orient Insurance and be part of a team committed to delivering exceptional customer service!