Job Description
WE ARE HIRING!
EXECUTIVE – CUSTOMER RELATIONS
UltraCare (Pvt) Ltd is expanding our team, and we are looking for a passionate, customer-focused, and enthusiastic individual to join us as an Executive – Customer Relations.
At UltraCare, we believe that excellent customer service is more than just solving an issue — it is about building trust, maintaining strong relationships, and creating a positive customer experience.
Location: Colombo 05, Sri Lanka
Position: Executive – Customer Relations
Employment Type: Full-time
KEY RESPONSIBILITIES
- Manage customer inquiries through phone, email, WhatsApp, and other communication channels
- Build and maintain strong relationships with existing customers
- Handle customer complaints and coordinate timely resolutions
- Coordinate with Sales, Technical, Operations, and Finance teams to address customer requirements
- Follow up on service requests, repairs, quotations, deliveries, and pending issues
- Maintain accurate customer records and communication details
- Monitor customer requests and ensure timely responses and resolutions
- Collect customer feedback and identify opportunities to improve service quality
- Conduct regular customer follow-ups and support customer retention
- Prepare customer-related reports and maintain proper documentation
- Identify potential business opportunities from existing customers and coordinate with the Sales team
WHAT WE’RE LOOKING FOR
- Diploma or Bachelor’s Degree in Business Management, Marketing, Customer Service, or a related field
- 1–3 years of experience in Customer Relations, Customer Service, Sales Coordination, or a similar role
- Experience in the IT/Technology industry will be an added advantage
- Excellent communication and interpersonal skills
- Strong customer-handling and problem-solving abilities
- Good command of English and Sinhala, with Tamil being an added advantage
- Good knowledge of MS Office applications
- Strong follow-up and coordination skills
- Positive attitude with a genuine passion for customer service
WHY JOIN ULTRACARE?
Be part of a growing technology and IT service organization where you can develop your professional skills, work with diverse customers, and contribute directly to creating an excellent customer experience.
INTERESTED CANDIDATES
ARE INVITED TO SEND THEIR UPDATED CV TO: amali@ultracare.lk