Job Description
JOIN THE TEAM OF EXCELLENCE
Empowering Progress | Driving Innovation
CBC Finance PLC is aiming for growth and stability as a leading Sri Lankan finance institution backed by the Commercial Bank of Ceylon PLC, focusing on superior service, digital growth, and community impact. We emphasize integrity, fairness, and responsible citizenship, creating a positive environment for employees. To facilitate our continued expansion and pursuit of excellence, we are actively seeking professional achievers to join our team in the Administration Department at its Colombo Office.
CUSTOMER RELATIONS OFFICER / RECEPTIONIST
JOB SUMMARY
The role involves acting as the primary point of contact for visitors and callers, managing incoming and outgoing communication channels, and providing administrative support. This position requires close coordination with internal departments, external stakeholders, and service providers to ensure seamless office operations while projecting a highly positive and professional company image.
JOB PROFILE
- Welcome and answer all incoming external calls via the PABX/intercom system, handle voice inquiries, and accurately direct callers to the intended department or officer with caller identity and purpose.
- Greet, welcome, and provide proper guidance to all physical visitors, customers, suppliers, and interview candidates.
- Oversee incoming and outgoing central telephone channels, ensuring all inquiries are efficiently routed to the correct departments without delay.
- Manage executive boardroom bookings and coordinate hospitality logistics for high-level management meetings and organizational interviews.
- Actively assist in streamlining organizational business processes, maintaining staff directories supporting key operational workflows, and facilitating cross-departmental administrative functions.
PERSONAL PROFILE
- Successful completion of G.C.E. A/L examination with an advanced diploma in English, Secretarial, or Front Office Management will be a distinct advantage.
- Minimum of 1-2 years of experience in front-office, client-facing, or corporate switchboard experience, preferably within a bank, financial institution, or Service Sector corporate environment.
- Outstanding verbal and written communication skills in English and Sinhala; the ability to speak Tamil will be a distinct advantage.
- Excellent Public Relations and communication skills, maintaining an articulate and professional telephone manner at all times.
- Possesses a vibrant, outgoing personality combined with a pleasing personality and a smart, business-like appearance.
The remuneration package for the above position is very competitive and the rewards are performance driven. If you are confident that you can fulfil the above requirements, please send your application with contact details of two non-related referees to careers@cbcfnance.lk within 7 days of this advertisement indicating the position applied for in the subject line of the email. The company reserves the right to communicate with the short-listed applicants only.
HR Department,
CBC Finance PLC.
careers@cbcfnance.lk | www.cbcfinance.lk
A fully owned subsidiary of Commercial Bank of Ceylon PLC