Job Description
WE ARE HIRING!
SENIOR SUPPORT CENTRE COORDINATOR
AUSTRALIAN HEALTHCARE
LOCATION: Sri Lanka (Office Based)
EMPLOYMENT TYPE: Full-time
Lead daily support operations and deliver dependable administrative support to Australian medical practices.
ABOUT THE ROLE
HealthDeskPro is seeking an experienced, dependable and confident professional to join our team as a Senior Support Centre Coordinator supporting medical practices across Australia.
This is a hands-on senior position for someone who can coordinate daily service delivery, guide team members, resolve operational issues and maintain effective communication with Australian medical practices.
Previous medical knowledge is not required. Comprehensive training will be provided.
KEY RESPONSIBILITIES
- Coordinate daily support centre operations during Australian business hours.
- Ensure appropriate staffing levels and resources are allocated to meet service levels.
- Answer incoming calls and perform administrative duties as required.
- Monitor attendance, punctuality, and adherence to schedules.
- Provide guidance and support to team members to ensure high-quality service delivery.
- Coordinate with internal teams and external clients to resolve issues promptly.
- Maintain accurate records and reporting on operational performance.
- Protect client privacy and comply with data security and confidentiality requirements.
- Assist with onboarding and training of new staff.
REQUIRED SKILLS & QUALIFICATIONS
- Excellent spoken and written English.
- Minimum of five years of professional work experience.
- At least two years of experience in a supervisory or team-lead role.
- Ability to multi-task and coordinate people, workflows and daily operations.
- Strong problem-solving and decision-making skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Proficiency with the Microsoft Office suite and common business software.
PREFERRED EXPERIENCE
- Experience in operations, administration, customer service, BPO, banking, hospitality or other service-focused environments.
- Experience supervising or managing a team.
- Experience communicating with Australian or other international clients.
- Experience in rostering, quality monitoring or staff training.
- A qualification in Business Management, HR, Administration or a related field is preferred but not mandatory.
IDEAL CANDIDATE
- Takes ownership and follows matters through to completion.
- Guides younger employees firmly, fairly and respectfully.
- Makes sensible decisions without waiting for instructions.
- Communicates confidently with both patients and professional clients.
- Balances service quality, staff wellbeing and operational requirements.
- Seeks a stable, long-term position with room to progress.
WHAT WE OFFER
- Senior support centre role with Australian healthcare practices.
- Opportunities for career growth and development.
- Comprehensive training and ongoing support.
- Collaborative team environment.
WORKING HOURS
Australian business hours. Flexibility may occasionally be required to support operational needs.
APPLY NOW
Join a growing team delivering reliable support every day.
Send your CV to care@wanniholdings.com
Visit our website www.wanniholdings.com
www.wanniholdings.com
+94 71 993 4603