Job Title: Front Office Executive
Location: Colombo, Sri Lanka
Front Office, Business Support, Administrative Services - Property & Asset Management
Serving on the front lines of customer service
Are you a people person who can make daily interactions such a breeze?
In this role, you’ll be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression.
Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behavior.
You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get your hands on the latest magazines and newspapers to be displayed in the reception.
Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers, call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations.
Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, you’ll be expected to develop policies and procedures needed for all functions in the reception. As needed, you’ll also take part in managing conference rooms, events, flower arrangement coordination, and others.
Working with the property manager, you’ll support the property’s day-to-day operations and administrative functions and property services are covered.
Effectively support administrative tasks for the Management team, including facilitating client communication, Overseeing basic financial administration, implementing document management practices and coordinating with internal departments and external vendors to ensure seamless operations.
Client satisfaction is second nature to the person in charge. In this role, you’ll take on difficult issues and seek out opportunities to improve operations. You’ll be constantly in tune with the team to achieve key performance metrics and meet service level agreements.
Diploma in any discipline is preferred and have one to five years’ experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you have strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.
A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff—regardless of their level—and their demands? An outstanding multitasking talent also provides a perfect complement to your skill set.
Interested candidates are invited to apply with their updated CV and a brief cover letter outlining relevant experience.
Sound like you? If interested, you may apply at sajini.mudalige@jll.com.