Job Description
Job Title
Tour Executive – Operations/Reservations
Company
House of Travel & Tourism (H.O.T) – The Destination Insider
About the Role
House of Travel & Tourism (H.O.T) is looking for an experienced, highly organized and motivated Tour Executive – Operations/Reservation to join our team and play a key role in managing inbound travel operations and reservations, ensuring exceptional experiences for our clients.
Key Responsibilities
- Reservation
- Handle hotel, transport, guide and excursion reservations for inbound travel bookings.
- Liaise with hotels, transport providers and other suppliers to secure availability and competitive rates.
- Negotiate rates and maintain strong supplier relationships.
- Ensure reservations are confirmed accurately and within required deadlines.
- Monitor booking deadlines, cancellations, amendments and special requests.
- Maintain accurate reservation records and booking documentation.
- Operations
- Coordinate and monitor the smooth execution of inbound tour itineraries.
- Coordinate with hotels, transport providers, guides and other service partners.
- Work closely with the Sales and Reservations teams to ensure seamless tour operations.
- Resolve operational and reservation-related issues promptly and professionally.
- Ensure all services are delivered according to client requirements and agreed itineraries.
- Maintain strong communication with overseas agents, clients and local suppliers.
- Assist in guiding junior team members when required.
- Ensure a high level of customer service and operational efficiency.
Requirements
- Minimum 01 - 02 years of experience in reservations and/or inbound tour operations.
- Excellent command of written and spoken English.
- Good knowledge of Sri Lankan hotels, destinations and tourism products.
- Strong negotiation, communication and coordination skills.
- Ability to manage multiple bookings and operational tasks simultaneously.
- Strong attention to detail and problem-solving skills.
- Proficiency in Microsoft Office (Excel, Word and Outlook).
- Experience with reservation or travel management systems will be an added advantage.
- Ability to work independently, meet deadlines and perform effectively under pressure.
- A positive, proactive and team-oriented attitude.
How to Apply
If you are passionate about inbound tourism, reservations and operations and are ready to take on a challenging and rewarding role, we'd love to hear from you.
Send your CV to: hr@routestoceylon.com
No: 185/4/A, Havelock Road, Colombo 05, Sri Lanka.
Creating unforgettable travel experiences across Sri Lanka.