Job Description

Location

Colombo, Kandy

Work Arrangement

Hybrid (3 days in the office)

Work Hours

07:30 PM – 04:00 AM IST

Department

Collections

Function

Collections

Employment Type

Full-time

Make Every Follow-Up Count.

HealthRecon Connect is a technology-enabled healthcare Revenue Cycle Management (RCM) partner to US healthcare providers, with delivery operations spanning Sri Lanka, India and the Philippines.

This role will support collection activities by conducting timely follow-ups on outstanding accounts, reviewing and analyzing accounts receivable (AR), contacting insurance payers and relevant stakeholders, and identifying and resolving payment issues. The selected candidate will ensure accurate documentation and updates to collection records and trackers, meet daily productivity and quality targets, and work closely with internal teams to support timely revenue recovery while maintaining compliance with established processes and procedures.

Key Responsibilities

• Meet delivery and quality related KPIs.
• Maintain accuracy and integrity of process outcomes.
• Maintain Excellent customer service standards.
• Adhere to compliance requirements.
• Always uphold company values.

Key Requirements

• Completed or currently pursuing a Bachelor's degree or academic/professional qualification in Finance, Healthcare, Business, or a related field.
• Minimum 1 year of experience in the BPO sector is mandatory.
• At least 12 months of RCM experience, preferably in hospital medical Collections, will be an added advantage.
• Detailed knowledge and understanding of the patient revenue cycle continuum.
• Passionate about delivering excellent customer service.
• Strong problem-solving and analytical skills.
• Good written and verbal communication skills.
• Proficiency in Microsoft Office applications.
• Ability to work effectively under pressure and meet deadlines.

Who We Are Looking For

We are looking for a detail-oriented and motivated professional to join our Collections team. The ideal candidate should have strong analytical, communication, and problem-solving skills, with the ability to effectively manage and follow up on outstanding accounts. The candidate should be a quick learner, customer-focused, and able to work well with internal teams to resolve payment issues, support timely revenue recovery, and consistently meet quality and productivity targets.

Why HealthRecon Connect

You will join a fast-growing, multi-geography organisation where you will have the opportunity to make a meaningful impact, contribute to our continued growth, and help shape how we work. We operate a hybrid model with a minimum of 3 days a week in our Colombo office, balancing in-person collaboration with flexibility.

Ready to apply?

Apply via www.healthreconconnect.com/careers/ by selecting the relevant vacancy and clicking Apply Now.

Applications with a CV will NOT be considered.

Please review the workweek, shift details, and other job requirements carefully before applying.

Due to the high volume of applications, only shortlisted candidates will be contacted. We appreciate your understanding.

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