Job Description
WE ARE ON THE LOOKOUT FOR A RESERVATIONS EXECUTIVE / INTERN
Location: Colombo, Sri Lanka
Employment Type: Full-time
About Serenity Collective
Serenity Collective is a growing hospitality management company managing a distinctive portfolio of boutique hotels, luxury villas, lodges, and experiential stays across Sri Lanka. We combine personalized guest experiences with a strong focus on commercial performance and business growth.
The Role
We are looking for enthusiastic and detail-oriented individuals to join our Reservations team as a Reservations Executive or Reservations Intern. The role involves managing reservations across our hospitality portfolio, handling guest and partner inquiries, and ensuring a smooth booking experience while maximizing reservation conversions.
What You’ll Do:
- Handle reservation inquiries and bookings through direct channels, OTAs, travel agents, and other booking platforms.
- Respond promptly and professionally to guest and travel partner inquiries via email, phone, and WhatsApp.
- Manage reservations, amendments, cancellations, and booking confirmations accurately.
- Maintain updated availability, rates, and reservation records across relevant systems.
- Coordinate with property teams to ensure smooth communication of guest arrivals, preferences, and special requests.
- Actively follow up on inquiries and maximize booking conversions through effective communication and upselling.
- Work closely with Sales, Revenue, and Operations teams to support reservation performance across the portfolio.
What We’re Looking For:
- Previous experience in hotel reservations or hospitality operations is preferred for the Executive position.
- Intern applicants with a keen interest in hospitality and reservations are encouraged to apply.
- Excellent written and verbal communication skills in English, with a professional and guest-focused approach.
- Strong organizational skills, attention to detail, and the ability to multitask efficiently.
- Good computer literacy; familiarity with Property Management Systems (PMS) and other OTA platforms would be an advantage.
- Ability to work independently, manage multiple inquiries, and respond promptly to guests and partners.
- Willingness and availability to handle reservation inquiries remotely during weekends and public holidays.
Interested candidates are invited to send their CV along with a brief cover note outlining their relevant hotel sales experience and travel trade exposure to info@serenity-collective.com.