Job Description
WE'RE HIRING
Customer Service Assistant
Description
Join Crepe Runner as a Customer Service Assistant and help improve customer satisfaction across our outlets. You'll handle customer calls, emails, feedback, online reviews, and CCTV monitoring. You'll also support marketing campaigns and promotions while helping management identify areas for service improvement.
Requirements
- Minimum 1 year of experience in customer service, customer support, or a similar role.
- Good communication skills in English, Sinhala, and Tamil.
- Basic computer literacy, including email, Microsoft Excel, and online platforms.
- Strong attention to detail and the ability to maintain records, prepare reports, and identify customer feedback trends.
- Ability to multitask and work independently, including conducting customer feedback calls and regular CCTV observations.
Responsibilities
- Handle customer hotline calls and company emails.
- Record and forward customer inquiries and complaints.
- Conduct customer feedback calls and satisfaction surveys.
- Monitor Google reviews, Uber Eats ratings, and other online platforms.
- Review CCTV footage to assess customer service and experience.
- Support marketing campaigns, promotions, and customer engagement.
- Maintain feedback records and prepare customer experience reports.
Location – Head Office, Bambalapitiya, Colombo
Working Hours – 9 AM – 6 PM (Mon–Fri), 9 AM – 1 PM (Sat)
No work on Poya days and Mercantile holidays.
Send Your Resume To:
careers@creperunner.lk