Job Description
WE ARE HIRING!
CUSTOMER CARE EXECUTIVE
Key Responsibilities
- Greet all customers professionally and courteously at the service reception.
- Handle customer concerns calmly and escalate complex issues to the Service Manager.
- Update customer records, vehicle history, and service data in Bitrix or CRM.
- Schedule service appointments and manage daily reception workflow for efficiency.
- Assist with invoice preparation and payment processing for completed services.
Required Skills and Experience
- Strong listening and conflict resolution skills.
- Basic understanding of vehicle service processes and terminology.
- Ability to multitask in a fast paced reception environment.
- Minimum 2 years' experience in customer service or sales. (automotive sector preferred)
- Bachelor's degree or SLIM/other recognized professional qualification in marketing or customer relations.
- Proficiency in English (spoken and written)
Why Carmart? You'll have the opportunity to work with two exciting international automotive brands and grow your career within a dynamic team that values innovation, employee satisfaction, and professional development.
If you're detail-focused, reliable, and ready to take your career to the next level, we'd like to hear from you
Please send your resume to hasindu@carmart.lk
Location: Union Place, Colombo 02
Company: Carmart (Pvt) Ltd - Authorized Dealer for Peugeot & Leapmotor