Job Description
WE ARE HIRING
F&B OPERATIONS MANAGER
We are looking for an experienced and results-driven F&B Consultant & Operations Manager to oversee and improve our overall food & beverage operations while ensuring excellent customer experience, operational efficiency, and business growth.
Key Responsibilities
- Oversee and manage the day-to-day operations of the café/restaurant.
- Develop, implement, and continuously improve SOPs, operational procedures, and service standards.
- Monitor overall F&B operations, including front office, kitchen, bar, service, and customer experience.
- Ensure consistent food quality, presentation, service standards, and hygiene practices.
- Supervise and guide the F&B team, including recruitment, training, performance monitoring, and staff development.
- Prepare and monitor food cost, beverage cost, wastage, portion control, and inventory management.
- Review menu performance, pricing, profitability, and recommend improvements.
- Identify operational gaps and provide practical solutions to improve efficiency and profitability.
- Monitor staff productivity, attendance, shift planning, and manpower requirements.
- Ensure compliance with food safety, health, hygiene, and workplace standards.
- Handle customer feedback and implement measures to improve customer satisfaction.
- Coordinate with management regarding operational issues, business performance, and improvement plans.
- Conduct regular operational reviews and provide management with reports, recommendations, and action plans.
- Assist in developing promotional strategies and initiatives to increase sales and customer retention.
- Support management in achieving revenue, cost-control, and profitability targets.
- Conduct staff training on customer service, food & beverage operations, hygiene, and professional standards.
- Apply and adapt standard operating procedures (SOPs) to ensure smooth daily operations.
Qualifications & Requirements
- 3-5+ years of experience in F&B operations, restaurant management, hospitality, or a similar senior role.
- Previous experience as an F&B Manager, Operations Manager, Restaurant Manager, F&B Consultant, or similar position will be an advantage.
- Strong knowledge of restaurant operations, kitchen operations, service standards, food costing, inventory, and staff management.
- Excellent leadership, communication, problem-solving, and decision-making skills.
- Ability to analyze operational performance and implement effective improvements.
- Strong understanding of SOP development, HACCP/food safety, hygiene, and quality control.
- Good command of English and Sinhala.
- Ability to work flexible hours, including weekends and public holidays when operationally required.
- Strong commercial awareness with a focus on cost control, revenue growth, and profitability.
What We Offer
- Competitive Salary Package
- Performance-Based Incentives
- Professional & Growth-Oriented Working Environment
- Opportunity to Lead and Improve a Growing F&B Operation
- Career Development Opportunities
Join us and play a key role in building a high-performing, customer-focused F&B operation!
Apply Now — hrm@champturf.com
Location: Legends Lounge Cafe - Malabe (newly opened)
Contact: 077 185 5095