Job Description
Front Office Manager
We are looking for a dynamic, experienced, and service-oriented Front Office Manager to join our team.
Key Responsibilities:
- Oversee the daily operations of the Front Office Department.
- Lead, supervise, train, and motivate the Front Office team.
- Ensure smooth and efficient check-in and check-out procedures.
- Maintain excellent guest service and satisfaction standards.
- Handle guest complaints, requests, and special arrangements professionally.
- Manage reservations, room availability, occupancy, and room inventory.
- Coordinate effectively with Housekeeping, F&B, Maintenance, and other departments.
- Manage VIP guests and ensure personalized service.
- Monitor departmental performance and prepare relevant reports.
- Ensure compliance with hotel policies, procedures, and service standards.
Requirements:
- Minimum 4-5 years of proven experience as a Front Office Manager in a hotel or resort.
- Strong knowledge of Front Office operations, hotel systems, reservations, and room inventory management.
- Excellent leadership and team management skills.
- Strong communication, interpersonal, and problem-solving abilities.
- Excellent command of English.
- Ability to handle guest complaints and challenging situations professionally.
- Strong understanding of hotel standards, procedures, and guest relations.
- Ability to work independently and effectively under pressure.
- Professional appearance, positive attitude, and a passion for hospitality.
Apply Now
Send your updated CV to the HR Department. hr@tamarindtree.lk / 070-1534648 (Whatsapp)
JOIN OUR TEAM & LEAD THE GUEST EXPERIENCE!