Job Description
he Senior Operations Coordinator will oversee daily operational activities, coordinate service delivery, manage work orders, and liaise with subcontractors to ensure services meet agreed Service Level Agreements (SLAs). The role requires onsite work in Moratuwa from Monday to Friday, with Work From Home (WFH) coverage for one weekend per month, either Saturday or Sunday.
Qualifications & Requirements
- Minimum 2–3 years of proven experience in operational coordination, service dispatch, facilities management, or commercial cleaning operations.
- Experience tracking work orders, coordinating subcontractor schedules, and monitoring service delivery SLAs.
- Strong organizational, communication, and problem-solving skills.
- Ability to work onsite in Moratuwa during weekdays and independently from home during scheduled weekend coverage.
- Work Schedule:
- Monday to Friday: 3:30 AM – 12:30 PM (Onsite).
- One weekend per month: Saturday or Sunday, 4:30 AM – 12:30 PM (WFH).
- Immediate joiners are preferred.
Responsibilities
- Coordinate daily operations and ensure timely service delivery.
- Track work orders and follow up on outstanding service requests.
- Schedule and coordinate subcontractors and service personnel.
- Monitor service performance against agreed SLAs.
- Resolve operational issues and maintain communication with clients and service teams.
- Maintain accurate operational records, schedules, and reports.
- Ensure smooth operational continuity during scheduled WFH weekend coverage.