Job Description

VACANCY

Noratel (www.noratel.com) is a leading manufacturer of high-quality customized transformers and supplying transformer-related products to many of the world’s leading manufacturing & service providing companies in different industries for nearly 100 years and the Noratel Group is owned by DiscoverIE Group Plc, listed on the London Stock Exchange. The Noratel operations in Sri Lanka (former Toroid International Pvt Ltd.) is a well-established BOI approved Company, counting over 30 years of operation.

At Noratel, our core values, PACTE (Passion, Accountability, Care, Teamwork, and Excellence) serves as the driving force behind everything we do. It shapes our culture, guides our actions, and defines our identity as a company. This acronym represents the core principles that embody the essence of who we are and what we stand for, uniting us in a common purpose. They represent who we are as a company and define the path we tread towards a brighter and more impactful future and now we seek an ambitious and conscientious high caliber individual to join with ONE NORATEL TEAM in the capacity of;

ASSISTANT MANAGER/MANAGER – CUSTOMER RELATIONS

Key Responsibilities

• Oversee the end-to-end management of Customer orders to ensure accuracy and on time.
• Ensure timely communication and coordination with Customers and internal departments.
• Manage order registration, confirmation, revisions, and deliveries in line with Customer and operations set targets.
• Ensure timely availability and accuracy of sales forecasts from Customers for internal planning and decision-making.
• Build and maintain strong relationships with Customers to support long-term satisfaction and trust following Company policies and guidelines.
• Address and resolve non-technical Customer issues promptly and professionally.
• Monitor and communicate to Customers the actual orders/sales against forecast and push for more sales, sales order status.
• Provide Customers with required documentation and support related to order processing.
• Ensure compliance with relevant management systems, procedures, and standards.
• Manage team with training, motivation and performance.

Qualifications/experience:

• Bachelor’s degree in business with special subject in sale/marketing or Engineering with diploma in sales/marketing.
• Literacy in IT (MS office, ERP) and fluency in written & spoken English is essential.
• Proven experience of minimum 10 years in dealing with global Customers, sales order processing, and coordination with cross-functional teams.
• Strong communication, organizational, people management, teamwork, and problem-solving skills.

We are an equal-opportunity employer and is committed to a diverse and inclusive workplace. NORATEL does not discriminate based on gender, age, culture, religion, social origin, disability, sexual orientation, family situation, political opinion, and physical appearance. This is an opportunity for those who are eager to work hard in a positive atmosphere and if you believe that you are the right fit to join our team, please send your application with complete biodata on or before 10^th May 2025.

Contact Information

General Manager - Human Resources & Administration
Noratel International, (Pvt) Ltd, P O Box 15,
KEPZ, Katunayake,
Sri Lanka,
Telephone – 011-2252300
E-Mail – noratelS@noratel.com

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