Job Description
TEAM LEADER - FIT EUROPE
Key Responsibilities
- Build and nurture strategic relationships with elite travel agencies, tour operators, luxury suppliers, and discerning clients to drive revenue and reputation.
- Ensure strict adherence to quality standards and SOPs, maintaining the exceptional service delivery.
- Handle VIP inquiries & complex complaints with professionalism and poise, offering fast, elegant solutions that ensure guest delight and loyalty.
- Maintain and grow customer and agent portfolios by fostering trust, ensuring seamless communication, and driving long-term partnerships.
- Oversee the end-to-end client journey, delivering a smooth, high-touch experience from planning through to post-travel follow-up.
- Manage budgeting, profitability analysis, and cost controls to enhance client value and business sustainability.
- Supervise logistics and operational execution, including luxury hotel bookings, transport, and exclusive experience arrangements.
- Lead crisis response and support in real time—ensuring clients feel cared for during itinerary disruptions, emergencies, or unexpected changes.
Candidate Profile
- Minimum 5 years' experience in the travel & tourism industry, with at least 3 years in a luxury DMC handling European FIT markets.
- Proven ability to create high-end, tailor-made itineraries, with deep understanding of luxury traveler expectations.
- Strong command of spoken and written English with excellent communication and negotiation skills. (German / Spanish language ability will be an added advantage)
- Proficient in travel software tools and confident with digital platforms for itinerary planning and client communication.
- Well-versed in global travel trends, especially within European source markets, and passionate about promoting Sri Lanka as a premium destination.
- A team player with a proactive mindset, keen attention to detail, and the ability to thrive in a fast-paced, high-demand environment.
Just like how an acorn grows into a mighty oak tree, we have embarked on a journey of growth to become a leader in the industries we operate. The core businesses of Acorn Group are Aviation, Destination Management, Travel Services, and Hotel & Villa Management. We have diversified into Freight & Logistics, Business Management Services, and Education Management. Acorn Group has a regional footprint, operating in Sri Lanka, Maldives, Thailand, and UAE. We have partnerships with premier travel and aviation service providers to provide the best-in-class experiences for our customers.
As we expand our footprint regionally and move into new territories, our North Star is our commitment to curating seamless experiences for our clients, while leading the industry forward into a new and exciting era for travel.
EMAIL YOUR RESUME
careers@acorn.lk