Job Description
Junior Customer Service Executive
Industry: Biomedical Industry
Location: Colombo 01
Responsibilities
- Manage customer orders throughout the entire process—from receipt and processing to final delivery.
- Collaborate with the procurement team and promptly update customers on any delivery delays through written communication (letters or emails).
- Actively track delivery timelines and address any delays or required extensions.
- Coordinate with internal teams to handle customer queries and ensure timely and accurate responses.
Requirements
- Successfully completed G.C.E. Advanced Level in the Science stream; holding a degree or diploma in science will be considered an additional qualification.
- Ideally possesses 2–3 years of experience in a related position.
- Strong command of English with fluent Sinhala communication skills, and capable of working independently in a digital/IT-based work setting.