Job Description

Customer Relation Officer- Airport PickUp Point

JOB RESPONSIBILITIES

• Attend BIA arrival passenger transport inquiries and arrange pickup point vehicles quickly and efficiently.
• Help passengers to load their luggage by providing quality and friendly customer service.
• Drive Passengers from the Airport in a timely and professional manner.
• Guide and supervise BIA driver partners and make sure pickup point vehicles are available all the time.
• Maintain a smooth operation of the BIA Pickup Point.
• Improve and develop several pickups from the BIA PickUp point and help generate revenue for the company.

SKILLS AND COMPETENCIES

• Possess excellent communication and customer service skills.
• Speaking multiple languages will be an added advantage.
• Be able to follow instructions accurately.
• Be able to work independently as part of a team.
• Be punctual and reliable.
• Be able to work flexible hours on a shift basis.

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