Job Description
Join us.
EFL is a global leader in integrated logistics and supply chain solutions, operating in over 39 countries. We provide innovative, tech-driven freight forwarding and supply chain services. As we continue to grow, we’re looking for driven individuals to be part of our journey.
Order Management - Shared Service Coordinator
Location:
Colombo, Sri Lanka
Key Responsibilities:
- Enter, update, and verify shipment data in the Infor Nexus platform to ensure visibility and accuracy
- Coordinate and maintain data in CargoWise, including shipment records, master data, and invoice-related entries
- Support the preparation and accuracy of invoices generated in CargoWise, ensuring alignment with operational data
- Monitor shipping milestones and follow up on any discrepancies or missing data entries
- Collect and manage commercial documents (e.g. invoices, packing lists) from vendors and carriers for upload into the system
- Communicate with stakeholders—vendors, origin teams, carriers—via email to request or clarify missing documents or shipment information
- Coordinate with destination offices to ensure milestone and documentation expectations are met
- Escalate system or process issues to the team lead when required
- Ensure timely and accurate execution of routine OM tasks (e.g. data entry, document checks)
- Maintain internal trackers and reports as part of day-to-day task management
- Support team leads and regional managers with ad hoc tasks when needed
Candidate Requirements:
- A diploma or bachelor’s degree in logistics, business administration, or a related field is preferred
- Prior experience in logistics, shipping documentation, or data entry roles is an advantage
- Proficiency in English (written and verbal) is required; knowledge of additional Asian languages is a plus
- High attention to detail to identify inconsistencies, missing data, or gaps in documentation
- Familiarity with logistics platforms such as Infor Nexus is desirable
- Strong proficiency in Microsoft Office, particularly Excel and Outlook
- Ability to work collaboratively with international teams and contribute to a high-performing environment
- Strong time management skills to balance multiple priorities and meet tight deadlines
Application:
Send your résumé to careers@efl.global with the contact information of two non-related references. Please mention the job title in the subject line of your email.
Disclaimer: We may collect, process, and store your personal data as part of the employment process. This may include, but is not limited to, your contact information, employment history, payroll details, performance records, and any other data required for managing your employment, including payroll, benefits, and compliance with legal obligations. Your personal data will be treated with confidentiality and protected in accordance with the Personal Data Protection Act No. 9 of 2022 of Sri Lanka. You have the right to access, correct, or request the deletion of your personal data subject to applicable laws.