Order processing Representative
Customer Service / Public Relations / Call Center
About the Employer
Job Description
WE ARE HIRING!
Order Processing Representative
Sri Lanka (Remote or Hybrid) • Full-Time
About WebLife
At WebLife, we are proud to be a pioneering force in e-commerce, serving as the largest distributor of mailboxes across the U.S. For over 15 years, our commitment to innovation and excellence has driven us to build best-in-class support teams, advanced data-driven marketing strategies, and leading e-commerce stores. Operating with a startup spirit, we offer a work-from-home flexibility that empowers our team to thrive in a culture of growth and learning. Join us and contribute to a thriving team that celebrates strong results and stronger connections.
About the Role
As an Order Processing Representative at WebLife, you will play a crucial role in ensuring seamless order fulfillment and exceptional customer experiences. You will be responsible for processing purchase orders, managing payments, and collaborating with our trusted vendors to resolve pricing and order inquiries. Your keen attention to detail will help maintain data integrity, proactively address order-related issues, and safeguard company revenues.
Key Responsibilities
- Process and manage customer orders from payment to fulfillment, ensuring accuracy and efficiency.
- Collaborate with vendors to confirm pricing, resolve order inquiries, and track shipments.
- Assist customers with order-related concerns, including order change requests, payment issues, delivery updates, and cancellations.
- Monitor and follow up on delayed shipments, proactively communicating with vendors and customers.
- Work cross-functionally with the Customer Support, Sales, and Customer Relations teams to improve processes and enhance the overall customer journey.
- Identify and troubleshoot automation issues that impact order processing efficiency.
Requirements
- Experience in Order Processing or E-Commerce – 1+ years of experience in order processing, e-commerce operations, or a related field preferred. CRM experience is a must.
- Strong Attention to Detail & Accuracy – Ability to process orders efficiently while ensuring data integrity, minimizing errors, and maintaining precise records.
- Problem-Solving & Critical Thinking Skills – Ability to proactively identify and resolve order-related issues, payment discrepancies, and automation inefficiencies.
- Effective Communication & Collaboration – Strong written and verbal communication skills for interacting with vendors, customers, and internal teams such as Customer Support and Sales.
- Technical Proficiency – Comfortable using e-commerce platforms (such as Magento 2 and CRM), and order management systems.
- Availability – Able to consistently work from 7 AM to 3 PM PST.
Benefits
- Earn competitive pay in USD.
- Grow in a learning-focused culture.
- Work on innovative AI-powered projects.
- Develop your career with growth opportunities.
- Enjoy the freedom to work from anywhere.
- Gain experience on US-based projects.
Personal Attributes
- Strong communication skills – isn't afraid to ask questions, challenge processes, and contribute ideas.
- Ability to build and maintain relationships – Our team is great at assuming positive intent, encouraging each other, and looking for ways to help beyond their assigned tasks.
- Highly organized and able to manage multiple tasks simultaneously.
- Strong attention to detail – enjoying tedious but important tasks is a plus.
www.weblifelabs.com
