Job Description

AFTERSALES SERVICE OFFICERS (TECHNICAL)

JOB RESPONSIBILITIES AND QUALIFICATIONS

• Handle customer service calls for safes and lockers across regions
• Perform basic repairs, maintenance, and adjustments on mechanical, digital locks
• Coordinate with technical teams to resolve issues promptly
• Guide customers on proper use and care of Alpha safes and lockers
• Maintain accurate service records and job completion reports
• Assist with installation, testing, and troubleshooting at client sites

• NCT/NVQ or related technical qualification
• 1–3 years’ experience in technical service, aftersales, or maintenance (preferred)
• Knowledge of welding or fabrication is a plus
• Skilled in mechanical repairs, locks, and tool handling
• Good interpersonal and customer service skills
• Willing to travel and work extended hours when needed

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