Job Description

Receptionist

Industry: Healthcare

Location: Colombo

Responsibilities

• Greet patients and visitors warmly and professionally, ensuring a positive first impression.
• Manage front desk operations including appointment scheduling, follow-up calls, and patient inquiries.
• Maintain the appointment calendar and ensure timely patient flow.
• Coordinate with doctors and clinical staff to manage patient records and treatment schedules.
• Handle billing procedures, issue receipts, and process payments accurately.
• Maintain up-to-date patient records both digitally and in hard copy.
• Ensure the reception and waiting area are clean, organized, and welcoming.
• Support administrative tasks such as filing, data entry, inventory checks, and stationery management.
• Assist with basic documentation for insurance claims or referrals if required.
• Communicate effectively with patients regarding treatment schedules, reminders, and protocols.

Requirements

• Excellent communication and interpersonal skills in English and Sinhala or Tamil.
• Proficiency in MS Office (Word, Excel) and basic familiarity with email and internet browsing.
• Prior experience in a clinic, hospital, or healthcare front office is an advantage.
• Willingness to work extended hours or weekends if necessary.
• Professional appearance and a friendly, service-oriented attitude.
• Strong organizational and multitasking skills under pressure.
• Ability to maintain confidentiality and handle patient information responsibly.
• Good telephone etiquette and ability to manage multiple incoming calls.
• Team player with a cooperative approach and willingness to learn.
• Fresh school leavers or trainees with a good attitude are welcome to apply.

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