Job Description
Head of Aftermarket & Service Operations
Location: Sapugaskanda, Makola | Based in Sri Lanka
Key Responsibilities:
- Lead and manage the after-sales service and workshop operations.
- Oversee both the sales team and operational team of the workshop.
- Grow workshop revenue by bringing in new corporate clients and increasing sales.
- Supervise the spare parts division and ensure timely availability of parts.
- Develop and execute business strategies to expand service operations island-wide.
- Ensure timely, high-quality service delivery and customer satisfaction.
- Monitor branch-level after-sales service performance and operations.
- Maintain compliance with safety and operational standards.
Skills & Qualifications
- Mandatory: Proven experience in after-sales or service operations in the automobile, power generator, HVAC, or related industry.
- Age below 45 years.
- Bachelor’s Degree in Engineering, Business, Automobile, or a relevant field. MBA is an added advantage.
- Strong leadership and operational management skills.
- Excellent communication and client relationship-building ability.
- Strong market understanding and ability to drive service-based sales.
- Willing to travel as required to manage branch-level operations.
An attractive remuneration package with fringe benefits awaits the right candidate.
Interested candidates should email their CVs, along with contact numbers and names of two non-related referees, within 7 working days of this advertisement. Please state the position applied for in the subject line.
We are an equal opportunity employer and value diversity at our company. We look forward to your application and potentially welcoming you to our team!
Apply Now: https://careers.nativeway.lk/jobs/apply/head-of-aftermaket-service-operations-0062-1816