Job Description
JOIN THE ELITE IN BOUTIQUE HOSPITALITY!
GENERAL MANAGER – THE BELLWOOD MANOR
NUWARA ELIYA’S PREMIER LUXURY BOUTIQUE HOTEL
The Bellwood Manor is the #1 ranked luxury boutique hotel in Nuwara Eliya, renowned for its timeless elegance, personalised service, and unforgettable guest experiences.
We are seeking a dynamic and experienced General Manager to lead our exceptional team and drive continued success. This is a hands-on leadership role, ideal for a motivated hospitality professional with a passion for delivering excellence and expanding business growth.
KEY RESPONSIBILITIES:
- Operational Excellence: Oversee the daily operations of the hotel, ensuring seamless guest experiences and uncompromising quality.
- Revenue Growth: Drive sales and revenue by optimising occupancy, direct bookings, and maximising RevPAR (Revenue per Available Room).
- Market Expansion: Strengthen relationships with travel agents, OTAs, and high-end clientele to expand market reach and build brand loyalty.
- Team Leadership: Lead, inspire, and develop a high-performing team, fostering a culture of service excellence and continuous improvement.
- Financial Management: Manage budgeting, cost control, and operational efficiency to maintain profitability while enhancing guest satisfaction.
- Marketing Collaboration: Work closely with the marketing team to enhance brand visibility, guest engagement, and reputation.
- Guest Satisfaction: Ensure exceptional guest satisfaction through proactive problem-solving, personalised service, and attention to detail.
- Quality Assurance: Implement and maintain high standards of quality, safety, and cleanliness throughout the property.
IDEAL CANDIDATE:
- Minimum 5+ years of leadership experience in luxury boutique hotels.
- Proven track record in sales, revenue management, and guest relations.
- Strong operational background with a hands-on management style.
- Tech-savvy, familiar with PMS (Property Management Systems), OTAs, and booking engines.
- Fluent in English with excellent communication, negotiation, and leadership skills.
- Strong problem-solving abilities, attention to detail, and financial acumen.
- Strategic thinker with a passion for elevating guest experiences and driving business growth.
Are you a visionary leader, passionate about luxury hospitality and driven to leave a lasting legacy? Here’s your chance to shape the future of The Bellwood Manor.
If you’re ready to helm an elite, world-class guest experience and join a celebrated brand renowned for its exceptional service, we’d love to hear from you.
Send your resume and cover letter to: careers.bbh@gmail.com