Job Description

HAYLEYS ADVANTIS LIMITED

Hayleys Advantis Group, the transportation, logistics and aviation arm of Hayleys PLC with over 60 years of industry presence, is a pioneer in providing end-to-end logistics solutions, representing some of the World’s foremost shipping lines, freight forwarders and the largest air express transportation company. The Group also represents some of the world’s leading passenger and cargo airlines and specializes in travel agency services. Today Advantis controls a truly international network offering and is fast becoming the undisputed leader in the areas of integrated logistics, freight management, marine services, terminals & engineering operations, airport services, aviation supply services, outbound travel services and other travel related services.

IML DELIVERY SYSTEMS (PVT) LTD

IML Delivery Systems (Pvt) Ltd (Citypak) is a subsidiary of the Hayleys Advantis Group. We are a company offering island wide domestic delivery solutions. We are looking for candidates who are energetic, hardworking and result oriented for the below vacancy:

Head of Customer Service (Colombo)

Job Responsibilities

• Responsible for handling customer queries and providing customer support
• Maintain records of the conversation with the customers, resolve issues by providing strong solutions.
• Responsible for customer data update on information system
• Develop and implement strategies to enhance overall customer experience
• Lead and manage the customer service team and provide guidance
• Oversee the daily operations of the customer service department, including handling customer inquiries.
• Establish and maintain effective communication channels with customers, ensuring their needs and concerns are addressed
• Analyze customer feedback and data to identify trends, areas for improvement, and opportunities to enhance customer experience

Candidate Profile

• A minimum of 3 passes at the GCE A/L examination with a pass for mathematics at the GCE O/L
• Bachelor’s degree or equivalent professional qualification
• Excellent command of the English, Sinhala language
• Minimum 3 years’ experience in similar capacity
• Computer literacy with knowledge of MS office packages
• Good customer relationship and problem-solving skills

If you think you have what it takes to be successful in this challenging role, please click on “Apply Now” or send your CV to vacancy@citypak.lk mentioning the name of the position on the subject line of the email.

Hayleys is an Equal Opportunity Employer

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