Job Description

Customer Service Consultant

PERMANENT | FULL TIME | COLOMBO, SRI LANKA

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

Join our growing Customer Service team and provide the best online service to our customers, bringing your unique personality to every customer interaction!

As a Customer Service Consultant, you’ll be the first point of contact for our diverse global customers who use Live Chat to seek information about our trips or need help with their decision making. You'll help maximize sales of all Intrepid Group products while supporting direct customers and travel agents throughout the pre-booking and post-booking process. You’ll also action web bookings and make bookings in our reservation system, ensuring an overall exceptional booking experience with us!

This is a full-time roster-based permanent position, where you will work in our office in Colombo, Sri Lanka. To provide the best experience for our people, this role would operate in our office with the opportunity to work from home on occasion.

Some of the experience you’ll bring with you may include:

• Minimum 2 years’ experience in customer service, ideally telephone/ Live Chat/ Web-based
• Excellent English communication skills (verbal and written)
• Strong customer service skills and the ability to provide professional advice to global customers
• High level of accuracy and effective time management skills
• Travel industry course and/or experience within the travel industry preferred
• Well-versed with computer-based booking systems

What it’s like working for Intrepid:

Our people reflect the diversity of our customers & the communities we visit. Our global team is made up of 58 nationalities across 46 countries, & Intrepid recognises that diversity makes us a stronger business so we encourage applications from people of all backgrounds!

Work Perks

• Flexible work options such as work from home & work from anywhere 4 weeks a year!
• Experience Intrepid with a FREE trip every year, plus an extra week of leave to enjoy it!
• E-learning & professional development, with diverse global career opportunities.
• Access to an Employee Assistance Program, a 24/7 service that offers counselling
• Support causes important to you with 20 hours of volunteer leave every year.

With varying global benefits, flexibility & an incredible work culture, it’s no wonder we’ve been awarded the honor of being a ‘Great Place to Work!’

All applications must be submitted through our website above.

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