Job Description
EXECUTIVE - CLIENT SERVICES
Job Responsibilities
- File and manage documentation including receipts, purchase orders, emails, memos, and reports
- Provide day-to-day support to the Head of Department and coordinate with Sales and Marketing teams
- Follow up on pending payments, support debtor management, and provide timely updates to managers
- Handle client relationship management, including lead handling, after-sales support, and cross-functional coordination for timely issue resolution
- Manage CRM tools, report sales activity, and maintain accurate internal record
Job Requirements
- Minimum 2 years of experience in Customer Service, Project Management, Sales & Marketing, or Business Development
- Experience or understanding of Retail POS, ERP, or Sales Force Automation (SFA) solutions is an added advantage
- Exposure to the FMCG sector will be highly valued
- Willingness to travel for client visits and onsite coordination
- Strong communication skills in English and Sinhala; Tamil proficiency will be an added advantage
Send your CV with the position title in the subject line
careers@cba.lk