Job Description
IT Officer
We are Hiring!
Royal Institute comprises of 5 schools (under the banner of Royal Institute International School) and a higher education arm, Royal Institute of Colombo. Royal Institute has maintained a tradition of providing quality education to students for over 50 years.
The IT Officer is responsible for supporting day-to-day IT operations at the assigned school branch. This includes providing user support, maintaining systems and devices, and ensuring stable and secure technology use within the branch.
Key Responsibilities
- Provide on-site support to academic and non-academic staff and students for IT-related issues.
- Maintain and troubleshoot computers, printers, and network devices.
- Install, update, and configure hardware and software.
- Ensure data security, backups, and system updates are performed regularly.
- Maintain IT asset records and liaise with vendors as needed.
- Support internet, email, and school software applications.
- Provide basic IT training and assist in implementing IT-related projects.
- Maintain relevant IT documentation and usage logs.
- Provide technical support for Edexcel IAL practical exams, including setup and real-time troubleshooting.
- Assist academic staff with user accounts and accessing Cambridge and Edexcel teaching and exam resources.
Skills & Competencies
- Strong troubleshooting and problem-solving skills.
- Ability to learn and adapt to new technologies quickly.
- Effective time management and task prioritization.
- Good communication and interpersonal skills.
- Ability to work independently and collaboratively across teams.
Qualifications & Requirements
- Diploma or higher qualification in Information Technology, Computer Science, or a related field.
- Minimum 1–2 years of experience in a similar IT support role.
- Familiarity with Windows OS, basic networking, printers, and end-user support.
- Experience in an educational environment will be an added advantage.
- Familiarity with Edexcel IAL practical exam procedures and Cambridge/Edexcel digital platforms will be an advantage.
At Royal Institute International School, we are committed to diversity and equal opportunity. We encourage applications from candidates of all backgrounds.
*** Only the shortlisted candidates will be contacted for further evaluation and interviews ***
We look forward to welcoming a talented person to our team!
Application Process:
Royal Institute International School
191, Havelock Road, Colombo 5
T: +94 11 259 2747
Web: www.royalinstitute.org