Job Description
TICKETING EXECUTIVE WANTED!
About the role
We are seeking an experienced and detail-oriented Ticketing Executive to join our dynamic travel and tourism team. The ideal candidate should have at least 2 years of experience in airline ticketing and a strong working knowledge of GDS systems, particularly Amadeus.
Key Responsibilities:
- Handle domestic and international airline bookings and reservations using GDS Amadeus
- Provide accurate fare quotes and assist with fare constructions.
- Manage changes, refunds, and revalidations of tickets.
- Coordinate with clients and airlines to resolve ticketing issues.
- Maintain updated knowledge of airline policies, promotions, and rules.
- Provide exceptional customer service and ensure client satisfaction.
Requirements:
- Minimum 2 years of experience in airline ticketing.
- Proficient in GDS Amadeus.
- Strong communication and interpersonal skills.
- Ability to work under pressure and handle multiple bookings simultaneously.
- Attention to detail and excellent organizational skills.
- Previous experience in a travel agency or tour operator setting.
Required Qualifications:
- Certifications: IATA, UFTAA certification (fully or partially qualified) is advantageous.
- Technical Skills: Proficiency in Amadeus being a plus.
- Communication: Fluency in English, both written and verbal; additional languages are a bonus.
- Customer Focus: Strong interpersonal skills with a commitment to delivering exceptional service.
- Attention to Detail: High level of accuracy in processing ticketing transactions.
Email your CVs on or before 2025.07.06: nilanga.admin@slfea.lk
Sri Lanka Foreign Employment Agency
No 12, Narahenpita Road, Nawala.
0112807400