Job Description

We are hiring!

CUSTOMER RELATIONSHIP OFFICERS (CRO)

As a Customer Relationship Officer, you will be the front line of our brand delivering not just service, but memorable experiences.

Your key responsibilities:

• Respond to customer inquiries with accurate and timely assistance
• Handle customer complaints with empathy and professionalism
• Collaborate with cross functional teams to resolve issues efficiently
• Identify service gaps and suggest improvements to enhance satisfaction
• Represent the true spirit of our brand through every customer interaction

We’re looking for individuals with excellent communication skills, both verbal and written, and a natural ability to solve problems with confidence. The ideal candidate will demonstrate empathy and patience when handling customer concerns, while staying calm and composed under pressure. A keen attention to detail, accuracy in documentation, and a passion for delivering great service are essential. Previous experience in customer service or a related field will be an added advantage, and candidates should be below 35 years of age.

If you feel your profile matches this role:

• Send your CV via WhatsApp: +94 76 372 6364
• Send your CV via email: hr@coolplanet.lk (Mentioning the job title in the subject line.)

The right candidates will enjoy an attractive salary package, internal growth opportunities and career advancement based on qualifications and experience.

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