Job Description

Job Profile

• Handle inbound and outbound customer calls efficiently and professionally
• Provide accurate information, resolve queries, and address complaints
• Ensure high levels of customer satisfaction through quality service
• Accurately record all customer interactions in the system
• Collaborate with colleagues and departments to resolve customer issues swiftly

Personal Profile

• 6 months to 1 year of experience in a similar role
• Passed G.C.E. Ordinary Level with “C” passes in Mathematics and English
• Strong communication and interpersonal skills
• Ability to communicate fluently in Tamil and English; moderate Sinhala proficiency is acceptable
• Willing to work 5.5 days per week on a roster basis
• A customer-first mindset with strong problem-solving abilities
• Comfortable using computers and navigating multiple software applications

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