Job Description
Customer Service Team Leader (Call Center)
A well-reputed bank is looking for a motivated and experienced Call Center Team Leader to join its dynamic contact center team based in Papiliyana. If you have strong leadership skills and a passion for customer service – this is your opportunity to grow with a leading financial institution.
Candidate Profile
- Minimum 2 years of experience (call center or call center associate preferred)
- Excellent leadership and interpersonal communication skills
- Fluency in Sinhala and English
- Strong problem-solving and decision-making ability
- Proven ability in people handling and conducting training programs
- Willingness and ability to work night shifts and rotational schedules
- Candidates within the age range of 27 to 30 years are preferred
Location: Papiliyana
Contact: hr10@micronetglobal.net