Job Description
We’re Hiring
Assistant Manager - Factory Operation, Sales and Customer Care
RESPONSIBILITIES
- Design and implement plans for the effective use of material and labor resources to achieve targets.
- Analyze and provide solutions to operational challenges/or problems occurring from time to time.
- Communicate customers’ issues with the operations team and devise ways of improving the customer experience, including solving problems and complaints.
- Monitor and deliver B2B sales target on a monthly basis.
- Ensure service quality and specifications are consistent and meeting required standards.
- Monitor and control operational process to meet the customer demands.
- Assess performance of employees and identify the areas required for improvement to increase employee productivity level.
- Forecast & follow-up on staffing, workload & performance result to meet business demand.
- Utilize strong analytical ability to evaluate end to end customer experience across multiple channels and customer touch points.
REQUIREMENTS
- Minimum 5 years’ experience in Sales, Operations and Administration.
- Professional Qualification in Administration, Operation and Sales Management.
- Should have good communication skills and the ability to multi-task.
- Ability to liaise with customers for inquiries, complaints and follow-ups.
- Excellent physical condition and flexibility to work long hours as and when required.
Location: Kalutara
Apply within 14 days to: careers@laundromat.lk | 076 451 8677