Job Description
WE'RE HIRING
TEAM LEADER (Call Center Operations)
Key Responsibilities:
- Manage and motivate a team of Call Center Executives
- Monitor daily performance and KPIs
- Ensure excellent customer service standards and maintain service quality
- Conduct team meetings, coaching, and performance reviews
- Handle customer concerns and support the team when required
- Prepare reports and coordinate with management
Requirements:
- Previous experience in a Call Center/BPO environment
- Minimum 1–2 years experience in a Team Leader or supervisory role
- Strong communication and leadership skills
- Ability to manage targets, productivity, and quality standards
- Good problem-solving and multitasking abilities
- Familiarity with KPIs and call center operations is an advantage
What We Offer:
- Competitive Salary
- Career Growth Opportunities
- Friendly Working Environment
- Training & Development
- Performance Incentives
LIMITED VACANCIES APPLY NOW!
SEND YOUR CV to vacancies@activ8.asia
Website: www.activ8.asia
Address: 11, Castle Lane, Colombo 04
Phone: 011 222 4185